BUSINESS BANKING WITH CITY BANK
Below you'll find important information about your business checking account transition.
Transition Timeline
To-Do List
- Log in to City Bank digital banking
- Download the City Bank mobile app
- Verify bill payments and transfers
- Re-enroll in Zelle
- Enroll in eStatements
- Activate debit card by calling 1-800-290-7893
- Update automatic payments
Your checking account, savings account, and CD account numbers will not change.
Your account type may change. You should have received a letter with this information.
New Debit Card
During the week of May 4, you will receive a new debit card for any account to which you have a debit card tied.
Activate Card
On May 11 or after, activate your card and set a PIN by calling:
1-800-290-7893Change PIN
Your PIN can be set after activation, following the steps below, or by calling 1-800-290-7893 from the phone number on file.
Activation Steps
Business Debit
- Call from phone number on file
- Enter last 4 numbers of the tax identification number of business
- Enter the ZIP code of the business
- Dublin, TX – ATM at 128 S. Patrick Street will be replaced. The new ATM will offer check deposit capability, enabling 24/7 deposits. It will be available after May 11.
- Houston, TX – ATM at 4400 Post Oak Parkway will be removed during the conversion and will not be replaced.
Your statements will receive an upgrade.
Our clean and easy-to-read statements will be a helpful resource for your banking needs.
Electronic Statements
We will transfer over all of your 2025 Bank of Houston electronic statements. Should
you need statements prior to that time, download them from your Bank of Houston online
banking and save them to your personal device before May 8. Past statements will not be
available immediately after the conversion.
You will receive two statements in May
- Statement #1: From Bank of Houston with transactions through May 8, 2026
- Statement #2: From City Bank and will include transactions from May 9, 2026, through the next statement date.
New Statement Dates
| Current Date | New Date |
|---|---|
| 25th of the Month | End of the Month |
| 28th-31st of the Month | End of the Month |
For Accounts on Account Analysis
| Current Date | New Date |
|---|---|
| 5th business day of the month | Last business day of the month |
The analysis charge for April will post May 8, 2026. All future analysis changes will be on the 15th or the next business day.
Your existing payee information, along with recurring and scheduled payments, will be available in your city.bank online banking profile after the conversion. After the conversion, you will need to review payees, recurring payments, and payment processing type (check vs electronic) to ensure everything was carried over correctly. Log in to City Bank online banking and visit “Pay Bills” to verify your payee information and that your payments are scheduled as expected.
Important Bill Pay Dates
| May 5 until 3pm | May 8 after 3pm |
|---|---|
Last day to schedule payments through Bank of Houston online banking | Bill pays scheduled for May 7 and May 8 will be processed. Payments for May 11 or later will be converted to the City Bank system. |
If you have Treasury Solutions products, please visit the page below for more information on how those will be transitioned to City Bank.
Please contact our Customer Xperience Team
if you need assistance during this transition.
(800) OUR-BANK
(800) 687-2265