WELCOME BANK OF HOUSTON
We are excited to continue moving through the transition process that will make Bank of Houston officially part of the City Bank family.
We are upgrading your banking experience
It's time to transition your existing data to City Bank platforms. This guide is designed to help make the process as smooth and straightforward as possible. Please read it carefully.
Interruption in Services
During this transition, you will experience interruptions to your banking services, including online and mobile banking.
Online Banking and Mobile Banking Interruption Timeframe
May 8 at 5pm – May 11 at 8am
Branch Closing Times
All branches will close at 5pm on Friday, May 8, as we prepare for the data conversion.
Normal business hours will resume on Monday, May 11
Important Dates to Remember
May 8 at 5pm
- Branches close
- Existing online banking and mobile banking unavailable
May 8 at 5pm - May 11 at 8am
- Branches closed
- Conversion of existing data to new City Bank systems
- Existing online banking and mobile banking unavailable
- Use existing Bank of Houston debit card(s)
May 11
- Branches resume normal hours
- Login to online and mobile banking using your previous login ID and password from Bank of Houston
- Start using new City Bank debit card(s)
- Download and use City Bank mobile app
Here's what you need to know
Click each topic to learn more.
FAQs
If you have a Bank of Houston debit card, you will receive a new City Bank debit card the week of May 4. Activate and begin using your new card on May 11. If your Bank of Houston debit card is stored in your digital wallet or used for recurring payments, you will need to update your card information.
Yes. Your new routing number will be 111301737. You will need to update any automatic payments or drafts with this new number.
No, your account number(s) will stay the same.
You should have received a letter with information on your account. Some accounts will change, and some accounts will stay the same.
No. Loan numbers, payment amounts, and payment due dates will not change.
You can continue to use your current stock of checks until they run out. When you are ready to reorder, visit your local branch or call 800-687-2265 and speak to a Customer Xperience Representative.
Yes. You will need to provide the new routing number to anyone who deposits or drafts your account on or after May 11. Direct Deposit Switch within City Bank’s Online Banking platform is a great service that can help with updating direct deposits. Search for Direct Deposit Switch under the menu after signing in to Online Banking.
Go to city.bank and look for the login ID box in the top right corner of the page. Your login ID and password will remain the same. For your initial log in, you will be required to verify yourself with a one-time-use secure access code texted to your mobile phone, then you will be prompted to update your password.
Yes. On or after May 11, download the City Bank mobile app from the App Store or Google Play. You can use the same username and password you use for online banking to log in to the mobile app. If you have questions about the mobile app, call 800-687-2265 and speak to a Customer Xperience Representative.
Yes, your safe deposit box will remain unchanged, and your current fees will stay the same.